公司名称：IBM ETC
职位名称：Asia Pacific Procurement Application Support Center Japan Agent
职位数量： 1
培训地点：Jan to March, 2012 – Shanghai
工作地点：After March, 2012 – Chengdu or Dalian. (如无此意向，请在邮件中注明)
Job Description
This position is responsible for answering the inquiries and provide
solutions
via phone and emails to the clients who are using procurement application & pr
ocess. The responsibilities include but are not limited to:
1.Answer incoming calls & Provide first call responses
2.Generate a call tracking record
3.Respond to routine “How to” questions
4.Perform appropriate problem determination
5.Conduct root-cause analysis
6.Respond to status inquiries
7.Transfer calls to appropriate support group as required
8.Monitor email account
Required Skills
1) Good command in both spoken and written Japanese
2) Microsoft Office Suite knowledge is a Must
3) Strong communication capabilities with strong ownership & accountability
4) Must be a quick learner, good team player and an effective problem-solver,
self-motivated; able to work independently,
5) Willing to work overtime during China holiday
6)Willing to work at early shift from 8am
Required Language Skills
Chinese English Japanese
1. No knowledge ( ) 1. No knowledge ( ) 1. No knowledge ( )
2. Basic Knowledge( ) 2. Basic Knowledge( ● )2. Basic knowledge( )
3. Intermediate (● ) 3. Intermediate ( ● ) 3. Intermediate ( )
4. Fluent (● ) 4. Fluent ( ) 4. Fluent (● )
Other requirements, Please specify
1. 性格开朗，责任心强，善于沟通和表达
2. 能接受early-shift: 8:00-16:30 节假日跟support的country一致.
工作地点：上海浦东外高桥报税区(有班车)
联系方式：发简历至 ibmintern@yahoo.com.cn （请在标题注明IBM实习，然后标明语言种
类: 日语 举例：Subject: IBM APPASC实习/全职 – 王小明 (名字) – 日语）
