二、招聘职位 销售岗位： Position 1 : Customer Development Representative(CDR) Main Responsibilities: To achieve sale of personal banking products/services at pre-set targets; To hand over customer relationship properly to their relationship managers after closing sales; To provide excellent services to customers and ensure all enquiries and complaints are accurately and effectively resolved to customers' satisfaction; To participate actively in team building activities to share information/ideas while contributing suggestions for work improvement; To timely prepare and submit daily/weekly reports on sales status. Job Requirements: University degree or above(recognized by the state); Strong interpersonal skills and effective presentation skills; Well-developed service and sales attitude with ability to work under pressure; Presentable, outgoing and persuasive; Good spoken and written English is preferable. Position 2：Home Mortgage Loan Sales Officer(HML Sales) Main Responsibilities: The job holder needs to proactively acquire new HML application, and follow up new HML cases referred by RM/AO/CSO or other business functions so as to contribute to the overall HML business achievement; He/she is at higher experience level in developing HML business from developer and 2nd-hand property agency; He/she needs to prepare the HML application package with high documentation quality ensured and follow up approval and drawdown process; He/she also needs to ensure the satisfactory customer experience level in HML sales. Meanwhile, he/she can also refer target customers to branch for account opening; Contributes to the achievement of HML business target; Contribute to the improvement of customer experience and strengthened market competitiveness; Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring. Job Requirements: Bachelor degree or above.(recognized by the state) Sound knowledge of HML product, credit policy and business process; Strong selling skills in HML sales with support by outstanding past HML performance; Strong service mindset to achieve satisfactory service performance; Strong compliance mindset with no sales breach record;
服务岗位： Position 3：Teller 柜员 Main Responsibilities: To do regular transactions including FCY Exchange Inward DD/TT, buying and selling T-cheque ITT arrangement cash advance, DPS operation; To reimburse daily/miscellaneous expenses authorized/endorsed by Deputy Manager or Branch Manager; To balance cash at the end of the day and return cash with teller box to cashier; To check customer balance, issuing balance certificate and bank reference letter; To answer customer's all kinds of requirements and accept their instructions; To hand credit cards and pins for customer over counter; To prepare report to FCD & SAFE. Job Requirements: Bachelor degree or above; Good command of oral English; Good interpersonal skills and strong sense of responsibility; Strong communication skills and problem solving skills; Commitment to service and sales and willingness to work under a flexible timetable; Knowledge of PC and typing skill. Position 4：Premier Relationship Assistant (PRA)客户经理助理 Main Responsibilities: Help PRO to take care of the customer portfolios. Handle back office operations for PROs such as system inputting, faxing, data/report updating, issuing bank certificates, documents filing etc. Serve visiting customers when the PRO is occupied and handle simple transactions for the customers. Answer customer calls if PRO is not available. Answer incoming enquiry calls. Follow up referrals from other sources. Job Requirements: Bachelor degree or above. Good command of English. Working experience in service/sales industries preferred. Self-motivated and teamwork. Strong interpersonal and communication skills.
三、联系方式 请将简历发送至hsbcbjghr@hsbc.com.cn (邮件标题为:申请**职位+姓名+学校+毕业时间)。
